Before initiating a return, we invite you to understand how Navkala Designs products are made.
All our pieces are handcrafted by traditional artisans in rural India. Each product is unique, and slight variations in weave, print, colour tone, texture, or stitching are a natural hallmark of handloom craftsmanship and are not considered defects.
Handloom, by its very nature, celebrates beautiful irregularity and the unique character of handcrafted products.
That said, we stand firmly behind the quality of our products. Please read the policy below carefully before initiating a return or exchange.
RETURN & EXCHANGE WINDOW:
- Returns and exchanges are accepted only within 5 days of delivery.
- Requests initiated beyond this period will not be eligible.
QUALITY & DAMAGED PRODUCTS
- Every Navkala Designs product undergoes quality checks before dispatch.
- While we take every care to ensure that your order reaches you in perfect condition, in the rare event that you receive a damaged or defective product, please report it within 48 hours of delivery.
- Damaged or defective product claims must be accompanied by clear images of the product and packaging for verification.
- Once the issue is verified and approved, Navkala Designs will arrange an appropriate replacement or return resolution.
RETURNS — CHANGE OF MIND / NOT LIKED
- Returns can be initiated only through the “Return” option available on our website.
- Once the returned product is received and passes our quality inspection with all tags intact, the eligible product value will be issued as Navkala Designs Store Credit.
- A flat ₹200 return charge applies when Navkala Designs arranges reverse pickup.
- No return charge applies if the customer chooses to ship the product back independently.
- Store credit issued by Navkala Designs has no expiry.
- Return processing may take 15–20 days from the date of initiation, subject to receipt and quality inspection of the returned product.
PRODUCT ELIGIBILITY & INSPECTION
- Returns and exchanges will not be accepted if the original tags have been removed, damaged, or are missing.
- Store credit or exchange will be processed only after the returned product has been physically received, inspected, and approved by Navkala Designs.
- Navkala Designs reserves the right to inspect every returned product before approving a return or exchange.
- Products must be returned unused, unworn, unwashed, unaltered, and in their original condition.
SHIPPING RESPONSIBILITY
- Customers may choose between self-shipping and reverse pickup, where reverse pickup service is available.
- Applicable reverse pickup charges will be as specified in this policy.
- Shipping charges paid at the time of the original order are non-refundable, except where Navkala Designs has shipped an incorrect product.
- Where a return is initiated due to an incorrect product, colour, or size being shipped by Navkala Designs, the applicable return shipping cost will be borne by Navkala Designs.
REFUNDS & STORE CREDIT
- For eligible customer-initiated returns, the product value will be issued as online transfer after the returned product passes quality inspection.
- Cash refunds are not available for customer-initiated returns.
RETURNS WILL BE ACCEPTED ONLY IN THESE CASES
Returns or replacement resolutions may be accepted in the following circumstances:
- Genuine quality or manufacturing issues reported within 48 hours of delivery.
- Genuine sizing issues for unused products with all original tags intact.
- Wrong product, colour, or size shipped by Navkala Designs.
- Packages officially declared lost in transit by the shipping carrier.
RETURNS WILL NOT BE ACCEPTED IN THESE CASES
Returns or exchanges will not be accepted in the following circumstances:
- Minor colour, print, weave, texture, or stitching variations that are inherent to handcrafted and handloom products.
- Sale or discounted products.
- Products on which fall and pico or any other alteration has been done.
- Incorrect or incomplete delivery address provided by the customer.
- Three failed delivery attempts by the courier due to customer unavailability or other reasons attributable to the customer.
- Refused deliveries.
- Products that have been used, worn, washed, altered, or damaged after delivery.
- Products with missing, removed, damaged, or broken tags.
- Products that do not pass Navkala Designs’ quality inspection.
FINAL NOTE
Eligible refunds in the form of store credit or approved exchanges will be processed only after the returned product is received and successfully inspected, except in cases where the shipment has been officially declared lost in transit.
All returns and exchanges are subject to the terms and conditions stated in this policy and applicable consumer protection laws and regulations.
Contact Information: Navkala Designs
Phone: 9318418234
Email: katyayanifashion22@gmail.com